Role Set: Roles
The roles that are defined in the Service Delivery method are listed below. These roles must be adapted to specific situations, also taking into account local organizational structures.
Relationships
Roles
Asset Manager
Change Approver
Change Coordinator
Change Manager
Change Requester
Client
Configuration Manager
Delivery Team
Emergency Change Approvers
Engagement Manager
Release Manager
Request Fulfillment Manager
Service Request Handler
User
Development Team
Event Analyst
Event Manager
Incident Handler
Incident Manager
Incident Resolver
Major Incident Manager
Monitoring Team Member
Problem Assignee
Problem Manager
Availability Manager
Build Manager
Capacity Manager
Configuration Management Auditor
Maintenance Change Request Manager
Deployment Team
IT Architect
Major Incident Recovery Team
Service Delivery Environment Supervision Manager
Technology Knowledge Manager
Test Team
